What's happening with ACBuy?
ACBuy's status is unclear. Its website still loads, but one widely used community tracker lists it as dead (the same tracker has confused ACBuy with AllChinaBuy before), and Trustpilot reviews stopped after 30 July 2026. Search behaviour tells the same story: "ship parcel to a different agent ACBuy" gets about 1,000 US searches a month, people trying to get their items out.
Can you ship an ACBuy parcel to another agent?
Sometimes, and it's a legitimate move when an agent is winding down. The idea is to use ACBuy's own shipping to send stored items to another agent's Chinese warehouse address as a domestic parcel, then consolidate and ship internationally from there. Superbuy supports this through its forwarding service: you get a warehouse address, register the incoming parcel, and Superbuy receives it like any other.
- Get the receiving agent's warehouse addressOn Superbuy, use the forwarding service and register the parcel you're expecting.
- Ask ACBuy for a domestic shipmentRequest that stored items be sent to that address within China. Domestic delivery is cheap; whether ACBuy still processes it is the open question.
- Track and registerEnter the domestic tracking number with the receiving agent so the parcel is matched to your account.
- Consolidate and shipOnce it arrives, it's stored and shipped like any other item.
If ACBuy doesn't respond, document everything and check your payment provider's dispute window.
ACBuy points and balance
"How to use ACBuy points" (about 210 US searches a month) matters less now than getting cash balances out. Points typically can't be withdrawn; money balances sometimes can. Request withdrawals in writing and keep records.
ACBuy vs Superbuy, for people leaving ACBuy
| Superbuy | ACBuy | |
|---|---|---|
| Status | Operating since 2012 | Unclear; listed dead by a tracker |
| Fee on Taobao | CN¥0 | Was advertised as 0% |
| Storage | 90 days free | Get items out now |
| Forwarding in | Yes, warehouse address for domestic parcels | n/a |
How to tell when an agent is winding down
ACBuy shows the classic pattern: the site stays up, but reviews stop, trackers flag it, and customers start searching for ways to move parcels out. Other signs are orders stuck in "purchasing" across many users, support going silent, and payment methods disappearing. When several appear together, the safe response is the one above: stop funding, ship out what you can, and move your links.
Moving from ACBuy to Superbuy
- Recover what you can firstContact ACBuy in writing about any balance or stored items, keep screenshots, and check whether a card chargeback window is still open.
- Rescue your linksACBuy links usually still contain the original Taobao, Weidian or 1688 item. Paste them into our link converter to get clean links.
- Paste into SuperbuySuperbuy creates its order page from the clean link. Taobao, Tmall, JD and 1688 orders carry no service fee.
- Start smallOne small order first, then consolidate a bigger haul once you've seen the QC photos and delivery.
A short checklist before you leave ACBuy
If ACBuy still answers messages, a tidy exit takes about ten minutes and saves weeks of chasing later:
- Screenshot everythingYour order list, item statuses, any balance and the points total, with the date visible.
- Save the original item IDsCopy each Taobao, Weidian or 1688 link from the order pages so the rows survive whatever happens to ACBuy.
- Ask for domestic forwardingRequest that stored items go to another agent's warehouse in China, such as Superbuy's forwarding address, rather than waiting for an international line.
- Note your dispute deadlineCard and PayPal disputes have time limits counted from the payment date, not from when a problem started.
ACBuy status FAQ
Is ACBuy still working?
Its status was unclear at our last check. The website still loads, but a widely used community tracker lists ACBuy as dead (that tracker has also confused it with AllChinaBuy), and its Trustpilot reviews stopped after 30 July 2026. Those are classic warning signs. Don't send ACBuy any new money or place new orders; concentrate on getting stored items and any cash balance out.
Can I ship my ACBuy parcel to another agent?
Sometimes. Ask ACBuy, in writing, to send stored items as a domestic parcel to another agent's Chinese warehouse. Superbuy's forwarding service gives you that address and lets you register the incoming parcel, after which it's stored and shipped like any other item. Domestic delivery inside China is cheap; the open question is whether ACBuy still processes requests. Try it promptly.
Is ACBuy legit?
It ran as a genuine agent and once advertised a 0% fee on Taobao, but today the signals point the other way: a tracker lists it as dead and reviews stopped after 30 July 2026. Superbuy, by comparison, has operated since 2012 with a published CN¥0 Taobao fee. Whatever ACBuy was, don't trust it with new orders while its status is this uncertain.
How do I move my ACBuy links to Superbuy?
ACBuy links usually still carry the original Taobao, Weidian or 1688 item inside them. Paste each one into our link converter to pull out the clean seller link, then paste that into Superbuy, which builds the order page for you. Taobao, Tmall, JD and 1688 items carry no Superbuy service fee. Place one small order first before moving the whole list.
Will I get my ACBuy balance back?
There's no guarantee. Points typically can't be withdrawn, but cash balances sometimes can, so request a withdrawal in writing and keep screenshots of your balance, orders and messages. Card networks only allow disputes for a limited time after payment, so check whether your window is still open. Act this week rather than waiting to see whether ACBuy recovers.
Does Superbuy accept parcels forwarded from other agents?
Yes. Superbuy's forwarding service gives you a warehouse address in China and lets you register a domestic parcel you're expecting, using its tracking number so it's matched to your account. Once it arrives, it's stored and shipped like a normal purchase, with 90 days of free storage. Register the parcel before it lands to avoid it sitting unclaimed.
How do I track an ACBuy parcel?
Take the tracking number from your ACBuy parcel page and check it on the carrier's own website, not through ACBuy. If ACBuy no longer shows it, ask support in writing for the carrier name and number, and screenshot whatever you can still see. About 1,000 US searches a month ask how to move ACBuy parcels, so you're not alone. Keep a dated record of every request.
Related questions
- Which agents are still open?
- Status of 32 shopping agents
- How do I move links to Superbuy?
- Is Superbuy legit?
Sources we checked
Written and checked by the TaobaoSuperbuy.com editors. Last reviewed . Sources for this page: community agent trackers, Trustpilot activity, Semrush search data and Superbuy's forwarding page. Spotted something out of date? Tell us on WhatsApp and we'll fix it.